A successful IT department is now no longer underpinned by a help desk, but by a Service Desk. The Service Desk serves as a single point of contact for the IT department and with an effective Service Management tool, can enhance all aspects of your business.
System Center Service Manager forms the centre piece of the Microsoft Private Cloud, interfacing with the rest of the System Center Suite, as well as other key Microsoft technologies such as Active Directory and Exchange to provide an integrated platform for your IT service management. Built around a robust and extensible CMDB, and supplemented by an integrated workflow system, Service Manager not only manages Incident, Problem and Change, but also forms the foundation from which to automate any repetitive tasks.
EACS can work with you to design and deliver a successful IT Service Management tool, which will showcase your IT department. Many organisations choose to extend Service Manager to their HR and Facilities departments, using the automation capabilities to deliver non IT functions.
For more information, please ask EACS about Service Management.