East Anglia’s Children’s Hospices (EACH) is a registered charity that cares for and provides support to families, children and young people with life-threatening conditions across Cambridgeshire, North and West Essex, Norfolk and Suffolk. They provide care and support wherever the family wishes – in their own homes, in the community, support in hospital or care at one of its hospice buildings. Her Royal Highness The Duchess of Cambridge is the Royal Patron of EACH.

 

As EACH’s 120 care staff need to access and update highly sensitive patient records and produce equally confidential reports, the issues of resilience and security are of paramount importance. In order to enhance patient care, improve record keeping and reduce the amount of paperwork that care staff were undertaking, EACH decided to implement remote access to SystmOne - a clinical records computer system used by healthcare professionals in the UK.

 

The EACH connection to NHS N3 and SystmOne allows EACS to provide secure remote access to SystmOne over 3G, as well as helpdesk support to all EACH users and onsite resource to manage the PC estate.

 

“We believe that EACH is the first children’s hospice service to connect to SystmOne,” said Ruth Kiani, Finance Director, EACH. “The ability to securely and remotely access SystmOne in patients’ homes is a complex and innovative use of technology which helps our care staff focus on their responsibilities by ensuring that they have all of the information they need, when and where they need it. EACS is our natural partner; together we have implemented an elegant, efficient and valuable solution that I hope will be emulated by other hospices and children’s hospitals across the UK.”

 

Click HERE to download the full case study.