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Prevention is always better than cure, but not always possible with your infrastructure. Problems come in varying levels of importance – sometimes 100 small problems can be more time consuming than a single critical problem.
Issues can also happen out of hours, or during very busy periods and impact upon your business causing disruption. These problems could be repeat problems which, over time, add up to a serious impact upon your business, especially on equipment which in many cases is a major investment.
Having a full time member of staff may be too much for your business but wouldn’t it be great to have an onsite presence when you need it?
How can EACS help?
EACS offers remote management of total infrastructure, from managing a single critical server through to an entire Enterprise.
EACS can provide your business with the following: -
- Performance Metrics and Trends of Internal Systems and Applications including Microsoft Active Directory and Microsoft Exchange
- Security Audits and Intrusion Detection
- Patch Scanning for Microsoft and other Software vendor’s software
- Alerting and Self Remediation of Servers, Desktops and Network Equipment
- Daily, Weekly, Monthly, Quarterly and Yearly Reports on outstanding issues, fixed issues and recommendations for improving the Performance/Security of your Systems
EACS, through the Technical Support Desk, also provides remote management of servers using secure software provided and supported by Citrix. This enables our specialist staff to gain access to your systems, with your permission, when traditional methods may fail.
With this offering of remote management, EACS can proactively manage the assets within your Enterprise and ensure they are offering you a sound investment. This alleviates your staff from issues and enables them to take your infrastructure forward without the regular delays. This will also allow you to see how the assets are working, and to plan for future capacity, both in terms of storage and processing and memory.
Having this virtual onsite presence is also a lot less expensive than a full time member of staff, something many customers are attracted to, and we provide the support to keep your business operational along with providing our customers with the information to make an informed decision on future purchases. This cost is also fixed so you know what you will be spending each month and this can be incorporated into your yearly budgets. To that point, each asset can have a management cost assigned.
Remote Support services allow us to work in close partnership with your staff, to provide second and third level support quickly to good Service Level Agreements (SLAs). This builds confidence, gets problems solved more quickly, and lets you get on with running your business.