Two years ago, the prospect of moving all of our data and services into the cloud was a huge change from our traditional on-premise servers, data and applications and at that time seemed a revolutionary step to take. However, the expertise and guidance provided by eacs to implement this new strategy meant that within a few months we had adopted a fully secure cloud-based Office 365 solution, with Windows 10 on every device, cloud-to-cloud backups and could switch off and remove legacy on-premise equipment. Today, in the midst of the global COVID-19 (coronavirus) pandemic, that brave step in 2018 has allowed us to instantly disperse all our staff to their homes, close our office sites, and continue to serve our world-wide membership without a break in service. With 30+ users all working from remote locations, SharePoint allows us to store our documents and collaborate on content, Microsoft Teams keeps us connected to each other as a business, and to our members through videoconferencing, calls and online chat. Because we have had to temporarily cease face to face training delivery, we are now using Teams to deliver remote, instructor-led training to students in remote locations, with full interaction – essentially creating a live, virtual classroom. Behind all of this is the Office 365 platform and suite of applications that seamlessly brings everything together. We can’t be everywhere in the world right now, but the solution that eacs designed for us means that we can continue to communicate with, meet with, and support our 1200+ member companies in 70+ countries. Just as importantly, it means we can keep the LEEA team together in a virtual space and support our employees during these challenging times.

eacs works as one team - regardless of function. "It was great meeting some of the other people in eacs who are behind the scenes - they are all clearly passionate about what they do and their focus on helping us get the service we expect - brilliant performance"

We choose our people carefully who join eacs. They need to share and demonstrate our values and culture - its great when new members of the team slot in so well. "The new guys are responsive and helpful - everything works brilliantly and the support I get is fantastic"

Delivering 5 star service - "Just to let you know that the service by Emmanuel and his colleague was excellent. I have submitted the feedback - I rated 5 to all of the questions - this is brilliant"

The eacs desk is seamless with our own customers internal IT teams - we work as one to get the job done. We wont let you down "My experience with your IT so far is the BEST! They have been supportive and available whenever I need them. I believe I have everything in place and I am a happy employee - Please thank the team on my behalf"

Our customers tell us we have a great team and deliver great service - "The service we get from eacs is marvellous - everyone goes above and beyond and just makes sure we get the support we need"

Getting the job done and done well can take persistence - that’s what we do. "Thanks to Jack' pro-activeness and persistence he finally got it resolved and it is much appreciated. So thank you to Jack and the third line team for their efforts"

Delivering great service consistently matters - "It is quite rare for me to find the time to contact and provide feedback but I have felt quite strongly for a number of weeks that I needed to provide some feedback for Jon. Jon has been a fantastic source of support for our Staff. He is always willing to help, positive is very patient with our lack of system knowledge. So I wanted to provide some really positive feedback and ensure that everyone is aware of his excellent standard of work and constant high level of support"

Teamwork is critical but even great teams need a star to shine. As I said before the team are great at eacs - "I just wanted to give Jack a special mention. He has been fantastic with following up"

Executive support is critical, and never more so when there is a key note speech to be delivered.  “ I just wanted to say a personal thank you for the level of service I experienced yesterday was a real joy.  At 8am I could not log into my emails, I rang and you were there and in minutes resolved the matter.  At 3pm I could not get into the reports, I rang and you were there and in minutes resolved the matter. You would probably say “that’s my job” and I would agree, however the way you helped me was a joy, no panic even when you were unsure. You just sourced another route and found a solution no fuss, no bother. I was busy yesterday and needed help fast to prepare for a Convention I am speaking at today. You helped me have a very fluid day with no hiccups. Great customer service and most importantly I learnt a lot”