eacs is the expert in the delivery of IT services to the mid market. It is an award winning and trusted provider of IT solutions and managed services to a wide range of UK organisations of all sizes. Founded in 1994, eacs supplies practical, innovative and cost-effective IT products, solutions and services to businesses. Solutions include infrastructure, end user computing and systems management.
Our services range from ad-hoc consultancy, support and training through to fully managed or hosted IT systems. Partnerships with market leading manufacturers means eacs is positioned to provide organisations with the highest level of expertise and quality.
Our priority continues to be to provide the best possible support to our customers, whether that is through helping them implement the latest technology or providing them with an all-encompassing managed service.
The company values and principles epitomise this philosophy and was devised together with the staff to ensure that it drives their behaviour and attitude in everything they do on a daily basis.
All of our staff, regardless of the role they perform and the responsibility they hold, understand the importance the company places on providing excellent customer service. This is embedded into everything that we do.
Our reputation as being an expert in delivering IT services to the mid-market relies on our ability to meet and exceed the expectations of our expanding and diverse customer base. To do this, we need to have the skills and people in place to be able to deliver this.
As such, eacs has committed to being open and transparent in
- what we do
- and how we go about doing it,
- what you can expect from eacs
- and what we expect from our customers,
and you can read more about this commitment in our Customer Charter.
eacs is aligned with 1000s of customers across a wide range of industries, including public and private sectors. We work hard to ensure that our customers receive the level of customer care and support they deserve and have come to expect and you can see some of our client feedback below alongside our customer satisfaction rating
ISO standards are a series of frameworks that are independently audited and awarded. Once certification has been approved, companies can have confidence that a business has the appropriate management processes and procedures in place and that they have met all the requirements in regards to standardisation and quality assurance.
Corporate Social Responsibility
Caring for the community we live in, our customers, and colleagues is at the heart of who we are and what we do. For over 25 years, eacs has demonstrated an ongoing commitment to operating as a socially responsible business and an ethical employer and we recognise the active role we can play in helping to build happier and healthier communities.
Behaving responsibly as a global citizen is an inextricable part of our heritage, and at eacs, we uphold the highest ideals of integrity, innovation and excellence in all we do. By strategically transforming our business, we have positioned ourselves for sustained success. Read on to see how we continue to help people, communities and the planet to grow and thrive.
We are committed to providing our clients with the highest quality professional service and below are details of just a handful of the awards we have won recently, which illustrates the excellent standards we are consistently achieving
eacs is committed to delivering excellence to our clients. We have placed considerable effort into ensuring that we have the processes and procedures in place to ensure to support this ambition. Read our Policy Statements.
eacs welcomes Customer feedback and takes all comments and observations extremely seriously. We see this as an opportunity to learn and adapt to ensure that we consistently deliver the highest level of customer care possible.
Whilst we put the customer at the very heart of everything we do at eacs this does not mean we put our people second. Customer feedback is shared with the team openly and contributes materially to the delivery of the “eacs Experience” is.
We love hearing about the great service we deliver but we also know that issues can arise, and we therefore commit to act and address anything that is not right.
If you would like to “say well done” to a member of the team that has gone above and beyond what you would expect of them, or indeed, need to raise an issue or highlight a poor experience which you have encountered then please email the team.