24/7 Support – A Necessity for the New Way of Working

As we move into a 3^rd lock-down, whatever industry you’re working in, you’ve probably found that your day to day working life has changed drastically over the last 12 months. Now we all know how to use Zoom and Microsoft Teams, video conferencing has become the norm, living rooms and bedrooms have been turned into home offices and transport bills have drastically fallen due to months of WFH.  

But the changes to working practices go much wider than that. Many businesses have had to implement a more flexible approach to employee working hours as employees have to juggle workloads with home schooling and other challenges. Feedback has told us that in most instances employees are starting earlier and finishing later, which is proving challenging for some IT Staff to ensure the right level of support is available when it is needed. As we move forward it is becoming clear that the “normal” 9am – 5:30pm support model does not provide the level of support employees need in the modern COVID workplace.

Since the beginning of the pandemic the eacs support teams have been working hard to ensure that customers remain operational during one of the most challenging periods we have all faced. Since March we have seen a dramatic rise in demand from customers needing to either migrate their digital operations to the cloud to enable remote working, or look at ways to implement a more flexible support model that will provide the appropriate support to employees working from home when they need it. As a result of these demands and in order to continue to provide the level and quality of service our customers need, last year eacs moved to a 24/7 service model. 

So now you know why we moved to 24/7, you may be wondering how it benefits you? Here are just a number of ways 24 hours a day, 7 days a week support from a trusted partner can transform your business and increase the effectiveness and efficiency of your staff in the short term as well as for years to come:

Whatever YOU need – When YOU need it

Our flexible Managed Services options can be designed to wrap around your own IT service delivery model at any level, based on what YOU need, when YOU need it. We understand that you may only need it for a short period while you come to terms with the current situation so you can choose from a number of flexible options all designed to support you and keep you operational through this difficult period.

Problems solved ON time, EVERY time

Server crashes at two o’clock in the morning? No problem. By partnering with eacs, you have a trusted partner who understands your infrastructure, the technology and its importance to your business so when that critical incident occurs, we can solve the issue quickly and thoroughly no matter what time of day.

Maximum uptime

With 24/7 support, your uptime will dramatically improve. You no longer have to wait until the morning for it be resolved, during which the issue may have only gotten worse, our experts get to work on it straight away, clearing up the problem before you’ve even had breakfast!

Delivering Excellence

Whatever your IT needs, our 24/7 IT support can be the first step towards transforming your business to a dynamic and flexible operation. With minimal downtime and a more consistent approach to your IT service, you can enjoy improved performance across your business as well as a more modern way of working with employees supported day and night. Our service is designed to meet whatever challenges you’re facing and work alongside your current operations to ensure complete protection.

eacs was awarded the much coveted ISO20000-1 in December 2020. The award of this certification proves that we have the processes and procedures in place to deliver effective managed IT services to customers and maintain those standards. This includes how we plan, establish, implement, operate, monitor, review, maintain and improve our delivery and approach to the Services we provide, including design, transition and delivery to ensure we are able to meet agreed service requirements.

The world of work is changing, as are the needs of our customers and so we needed to change with it. Whether you need our full IT 24/7 services or just need temporary additional support to get through the ongoing pandemic, eacs is here to support you no matter what challenges you may be facing now or in the future.

To find out more, speak to our experts today on 0800 8047 256 to learn more about our managed service offerings.