Over the past year, eacs has seen significant changes in the way our clients conduct their day to day business. Over the course of a few weeks, IT strategies were changed, new technologies were implemented, and colleagues geographically dispersed. We are very proud of how our clients responded to the challenge and with our support, they were on the whole very successful.
As the work pattern changed, geographically spaced home workers presented additional challenges for IT teams to support productive digital workspaces. Security remains top of that challenge list, but a firm second is the performance of end-user hardware in a domestic setting and maintaining that all-important consistent user experience.
One client of ours has close to 3,000 call centre workers who are all working from home. These workers were responsible for maintaining the commercial performance of the business and the IT team had to support their productivity. There are many variables outside of the end point performance in a domestic setting, especially with technologies in use such as Voice over IP.
In order to proactively monitor these digital workspaces, Lakeside SysTrack was implemented. This platform provides workplace analytics based on individual end-user ‘Personas’ and collective end-user benchmarking. This allowed targeted proactive support for users who may be tolerating low-level disruption to their working day to keep their workers as productive as possible. Some of the key capabilities of SysTrack can be seen below:
In partnership with Lakeside, eacs is offering a free SysTrack cloud assessment to help you come to terms with the new normal and support your remote workers. Click here to schedule your free evaluation with the experts.
We know times are tough. Give eacs a ring on 0800 8047 256 and let us help you ease the pressure you and your remote workers are under.