IT has played a critical role in enabling businesses to remain operational throughout the past 18 months, from providing technical support and hardware to keeping hackers at bay.
Many IT teams have seen their workloads grow considerably, with 69% of IT managers surveyed in our partners Sophos’ ‘The IT Security Team: 2021 and beyond’ report seeing an increase in cybersecurity issues. This is in large part down to phishing attempts doubling over the course of 2020, a figure which is only going to continue to rise. In the past year, the rise in cyberattacks alongside the move towards remote working has created difficulties in managing security teams’ workloads and provides new challenges for IT managers.
So are IT teams getting enough support and investment? A worrying statistic from Sophos is that more than half of IT managers say that attacks are too advanced for their organisations IT team to deal with on their own. This is especially prevalent in the professional services and healthcare sectors which have been most under strain from the pandemic. Sophos Managed Threat Response teams have reported a steady increase in the number of attacks combining automation with hands-on live hacking, requiring highly skilled security defences that many organisations do not possess.
It’s not all doom and gloom though. Over half of the IT managers surveyed in Sophos’ report believed that team morale has increased over the course of 2020, despite the increased pressure and workload. The pivotal role IT teams have played during the pandemic has resulted in greater awareness and recognition of their contribution, which could have played a role in the boost in morale many we have seen.
So what does the future hold for our IT security teams? Firstly, the growing demands will likely see a growth in the size of both in-house and outsourced IT security teams. The UK has seen an explosion in job vacancies coming out of lockdown, including in IT and security. eacs has also seen a massive increase in our security managed service business in the second quarter of 2021 as organisations look to outsource parts or all of their technology needs to trusted IT providers.
Furthermore, eacs expect AI technology to play a large part in dealing with the growing number of attacks IT teams are seeing. Automation will be able to give back valuable time and energy to spend elsewhere while also responding quicker to certain issues than human operators.
Management needs to continue to invest in the correct tools and training to support our security teams and grow the skills that will be necessary for the coming years. Whether it’s through recruiting experienced talent or new innovative technologies, cyber attacks aren’t going to slow down and defences need to be ready. Combining in-house and outsourced IT expertise is an excellent way of covering all your security bases while offering flexibility and better value for money.
eacs offers a comprehensive suite of security products and services to help keep your organisation safe. From our portfolio of managed services, you can choose to have as much or as little specialist assistance as you wish, based on your budget, level of IT knowledge or resource availability. Why not start by speaking to our expert team on 0800 8047 256 to discuss how we can help support you and stay secure.