In the recent run of COVID-19, lockdowns and remote working things have changed. In this time of change, one thing has remained the same – eacs giving our customers ‘sound advice’.
When dealing with clients, ‘sound advice’ is not making the customers dreams a reality or helping keep them ahead of the curve all the time. ‘Sound advice’ is discussing what the requirement is, where the need has come from and what the solution being discussed is going to actually fix.
Client manager’s love clichés. One has been quoted for saying ‘sell without selling’. His approach is to take his time with customers, really understand their needs, issues and how best to resolve them. The client manager then almost casually has a proposal in hand knowing exactly what the issue is, how much it costs and how it’s resolution will offset the cost of the project.
Another example is a little more extreme but one that proves to be very effective – one of our client managers will look to find reasons why the customer should NOT go ahead with a project. In doing this, not only do they cover all areas where the project may fail and thus help avoid business disruption though a poorly fitting solution being sold, but the internal politics and debates are also answered as part of our own proposal writing, meaning the budget sign off is much easier for the customer.
Ultimately, eacs want long lasting profitable relationships with our customers that are built on trust. The only way to achieve this is to give good, sound advice at every turn.
In building these relationships not only do we help to empower our customers, we help them increase productivity and profitability while working side by side to ensure they always have the capacity to grow in a manageable, secure way.
If you’re interested in knowing more feel free to get in touch with our team by calling 0800 8047 256.