In light of recent developments in China following the Coronavirus (COVID-19) outbreak, eacs wanted to provide you with an update on what steps we are taking to mitigate any potential disruption to our client base.

Product Availability

There will undoubtedly be a knock on effect of product availability as a result of the closure of the production lines in China due to the outbreak. Our team is liaising closely with our distribution partners to understand the impact this is likely to have on delivery timescales and availability. We are reviewing all orders which have been placed but have not yet been dispatched, and although we are being informed that currently there is good stock availability, we are expecting this to change over the next 4 to 6 weeks as the loss of production starts to take effect. We will of course keep you informed of developments and advise you if there is likely to be an impact on your expected delivery timescale.

Internal Measures

Internally we have provided out staff with information, and advised them of the precautions to take. We have robust Business Continuity Plans which factor mass absences due to a virus outbreak, and have processes and procedures in place to ensure that we are able to continue to provide services to end users.

Finally we have distributed hand gel and masks in our offices and have also done a risk assessment on our builds area who open equipment invariably manufactured in China. This particular risk is low due to the amount of time it takes for equipment to arrive – 4 week delivery.

For further information on the Coronavirus (COVID-19) and what to do please visit the Government Website for latest information and advice

eacs would like to reiterate that we are taking this seriously and have already taken steps to mitigate however should you have any questions please either contact a member of our team on 0800 8047 256, or request a call back