eacs is the expert in the delivery of IT services to the mid- market. Being able to consistently deliver great service takes a lot of energy and focus, and this thought leadership paper is written to highlight what good customer service actually looks like based on over two decades of practical and hands on experience.
Here Richard Wilson, Head of Services for eacs provides further insights into achievement of excellence- coming from his own experience in the delivery of services on a Global basis.
It should be no surprise to any one in business that customer loyalty is key to long term relationships, business success and growth. For those reasons, being good at something like support is a positive, but being good at something, delivering quality products and services is not the whole story, so let’s explore what other elements are important, and this time we will cover Customer Experience.