eacs Assist runs a package of scripts that looks at the following:

  • Currently logged in user account
  • Computer name and hardware identifiers
  • Screenshots of your current screen and the last actions you took historically up to as many as 30 actions
  • Network and WIFI connection information and diagnostics
  • Hardware status
  • Running processes 
  • Recent event viewer logs
  • Recent website history
  • Custom scripts and information as added by your helpdesk

Our goal is to maintain your privacy and to just gather the key things that will help us to diagnose the issues more efficiently. The information and images gathered will only be used to assist eacs in resolving the incident and will not be accessed or made available to any individual outside of those directly involved in your ticket. Any information gathered will be held securely and will be protected in accordance with agreed Data Protection requirements. No information is sent to us until you submit your ticket.