We always put our customers first, but that does not mean we put our staff second- so here are some key “shout outs” to those people delivering great service for our customers. These are our customers words! • “Rosie has just informed me. Once again Damon has saved the day. Please pass on my thanks!!!” • “Ebrahim, thanks for the extra assistance in getting the software running on my PC and showing me how to use it to edit the document. You went above and beyond – this made a difference as I was already short of time” • “I just wanted to drop you a note regarding the EACS helpdesk, so far I have found the helpdesk to do exactly what it says on the tin- HELP. They respond in good time, Haroon and Lewis usually follow up with a phone call ensuring we are happy with the resolution and Seun, Omar and Nick are also particularly conscientious and seem to “get” our hands on way of working”