One of the many questions being faced by organisations today as budgets and manpower are squeezed, is whether the time and cost involved with attaining standards is time well spent or does it just become another “Investment in Paper” with no actual return.
EACS is extremely proud of our achievements, none more so than having been recognised by an independent third party as a Centre of Excellence in regard to our business practices. We are fully committed to continue to deliver excellence which is highlighted by our extensive range of ISO Certifications. We have not only recently successfully gone through the recertification process for both ISO9001 (Quality Management) and ISO27001 (Information Security Management) but have also expanded our portfolio by attaining the following new certifications:
We will not be resting on our laurels though in our drive to be able to deliver the level of Service our customers deserve. Looking ahead, work has already started on adding a 7th Certification – ISO20000 (International IT Service Management) which we hope to attain by the end of 2019.
So what has driven us to spend what from the outside looks to be an inordinate amount of time of what many people consider to be “just a piece of paper”?
Following a request from the Management Board, I was asked to research which certifications and/or standards would be beneficial EACS from a business and staff perspective.
Following lots of discussion internally, it was clear that the modern client and supplier, is looking for that extra bit of confidence in not only a company’s ability to deliver great service, but also, and perhaps more importantly, HOW they actually go about delivering it.
The whole principle of actually doing what you say is tested when you go down the certification path. Demonstrating to knowledgeable, independent external third parties what you do and how you go about it underscores that you are a professional, capable business who incorporates and follows recognised best practice in every aspect of its operations.
I understood there were external benefits, but for me, the benefits to be had internally are much more important. Having taken the company through its recertification program for our existing ISO certifications, it showed me that it was a great opportunity for us as a business to review again the processes, procedures and policies which were in place to ensure that they and as a result EACS, remained at the forefront of current best practices.
Achieving accreditations is not the end of a journey it is actually the start of one. We feel that the investments and focus we make now will actually future proof our business operations and drive a culture of continual improvement and assessment across our growing teams.
So, in answer my initial question, in my experience standards when planned and executed correctly can prove to be an invaluable tool for all businesses providing they are both relevant and appropriate to you. How many you need, well that is up to you. As the saying goes – you can never have too much of a good thing!!
Head of Compliance