- Making IT Work
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- information@eacs.com
Grant Thornton CEO Forum – Key Topics
April 28, 2020
Remote Device Management
May 6, 2020
Optimised IT Support
During the global coronavirus pandemic every organisation has had to quickly adapt their corporate operating model so they can continue to deliver business as usual. This rapid change uncovered that most organisations business continuity plans were not mature enough, or in a worst case just didn’t work!
Many IT teams quickly purchased new laptops, tablets and mobile phones so employees who would typically communicate face to face could use remote working tools. This subsequently meant that many IT Teams were overwhelmed with support calls whilst having to deploying new software and sacrifice in some cases, normal security practises.
Unfortunately, this may not be the last we are going to see of these types of situations, so having the right IT partner who can advise, deliver and support your business is more important than ever.
So how can eacs help?
During the height of the global coronavirus pandemic, eacs Support Services remained able to continue to provide support for our clients despite having to work remotely from a dispersed locations as a result of the governments social distancing guidelines.
"First experience with the company - well done” New Support Client
As an example, eacs was to able to quickly assist one of our customers by uplifting their existing support contract to a Fully Managed Service thereby enabling them to furlough non-essential staff ultimately safeguarding the future of their organisation. This in turn enabled them to continue to serve their world-wide membership without a break in service with eacs experts ensuring the remaining staff and infrastructure support was maintained and monitored.
In another example, our Service Desk really proved their flexibility when a client requested that their cleaning team carry out a deep clean and sterilisation of all employees workstations, ancillary equipment and desks out of hours. The morning after the deep clean over 50% of the 250 staff turned up for work and discovered their devices had been inadvertently locked due to incorrect passwords being entered during the deep clean process by the cleaning staff. Ordinarily this would have had a major impact on operations, but in this instance eacs was able to quickly establish and mobilise a team of 30 analysts from our Service Desk to prioritise speaking to the affected users and resolve their issues with minimal delay or disruption to their normal operations - really demonstrating the scalability of our Managed Services.
“Thank you. Great service, fast resolution time. couldn't ask for more thank you. “ New Support Client
So whether you are a small business looking to keep your IT support costs down, or a large-scale enterprise in need of extra personnel to complete a time-sensitive project, eacs is here to help and advise and can provide you with the perfect solution. If you would like to understand how eacs can build a flexible service to meet all of your needs contact us on 0800 8047 256 or send an email to information@eacs.com.
