SymVolli provides an innovative and flexible IT Business Management System, aimed at the SMB market which integrates all key functionality into a single system.
As part of its growing capability, SymVolli had asked an external development organisation to create an Events Management solution for one of their customers. It was quickly uncovered that the application did not meet SymVolli’s expectations, due to poor structure and missing capabilities throughout.
The app was lacking functionality from the ground up, with a failing database which was not fit for purpose nor following best practices. Additionally, certain elements of the application were unavailable to users, limiting their ability to carry out tasks, making the solution inefficient and counterintuitive.
With involvement from multiple parties, it was vital that a clear scope was defined, and communication was consistent throughout the project.